Your Spa Experience
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What can I expect during my visit?
We recommend arriving 15–20 minutes before your scheduled appointment to allow time to check in, complete any necessary paperwork, and begin your experience feeling relaxed. Once you've checked in, one of our receptionists will escort you to our waiting area where you can unwind before your service begins.
If you're enjoying multiple services or one of our spa day experiences, we'll provide a plush robe, slippers, and a personal locker for your convenience. You're also invited to enjoy a complimentary beverage from our refreshment bar, featuring Paromi hot teas, freshly brewed coffee, soft drinks, and our signature seasonal specialty beverage, thoughtfully curated to complement the time of year.
For guests enjoying extended spa experien
Are reservations required?
Appointments are highly recommended to ensure your preferred services, date, and time are available. Walk-ins are always welcome when our schedule allows.
Can I use my phone during my visit?
To help preserve a relaxing environment for all guests, we kindly ask that phones be silenced while enjoying spa services. If you need to take a call, please step into the reception area.
Is there an age policy?
We believe self-care can begin at any age. We proudly offer a curated selection of Little Luxuries, spa services designed especially for our younger guests, ages 5–11.
Guests 12 years of age and older may enjoy our regular spa and salon services. Some services for minors may require a parent or legal guardian to be present or provide consent. If you have questions about age-appropriate treatments, our team is happy to help.
What should I bring with me?
Just bring yourself! We'll provide everything you need for your spa experience. For facials and massage services, we recommend wearing comfortable clothing and arriving makeup-free if possible.
To help you fully relax, we also recommend leaving valuables and jewelry safely at home whenever possible.
How much time should I allow for my appointment?
We recommend arriving 15–20 minutes before your appointment. This allows plenty of time to check in, browse our boutique, enjoy a complimentary beverage, and settle in before your service begins. Arriving early also helps ensure your appointment starts on time, allowing you to enjoy your full service without feeling rushed.
Do you offer gift certificates?
Absolutely! Blue Velvet Spa & Boutique gift certificates are a thoughtful way to celebrate birthdays, anniversaries, holidays, bridal parties, or simply treat someone special.
Gift certificates are available for individual services, spa packages, or any dollar amount. During the holiday season, we also offer thoughtfully curated spa package gift certificates designed to make gift giving effortless and memorable.
Gift certificates may be purchased online or by visiting our boutique.
Do you offer spa packages?
Yes! Our curated spa packages combine some of our favorite treatments into relaxing experiences designed to leave you feeling refreshed from head to toe. Whether you're celebrating a special occasion or simply treating yourself, our spa packages offer the perfect escape.
Do you have seasonal specials?
Absolutely! Throughout the year, we create fun, seasonal promotions featuring some of our favorite services with special pricing, unique enhancements, and curated experiences inspired by the season.
Be sure to check out The Velvet Specials Board—our handcrafted stained-glass chalkboard displayed in the boutique. It's where you'll find our latest limited-time offerings, seasonal spa experiences, and exclusive promotions. It's one of our favorite traditions and a guest favorite, too!
Do you accommodate groups?
Yes we do! Whether you're celebrating a birthday, bridal shower, girls' day out, or another special occasion, we'd love to help create a memorable experience. Contact us in advance, and we'll work with you to customize your group's visit.
What forms of payment do you accept?
Yes we do! Whether you're celebrating a birthday, bridal shower, girls' day out, or another spec
We accept cash, all major credit and debit cards, and Blue Velvet Spa & Boutique gift certificates.
ial occasion, we'd love to help create a memorable experience. Contact us in advance, and we'll work with you to customize your group's visit.
What is your cancellation policy?
To provide the best experience for all of our guests and respect the time of our service providers, we kindly ask for advance notice if you need to cancel or reschedule your appointment.
● Single-service appointments: Please provide at least 24 hours' notice.
● Multiple services, spa packages, color services, and permanent makeup appointments: We kindly request 48 hours' notice.
A valid credit card is required to reserve all appointments. Appointments canceled without the required notice, as well as missed appointments, may be subject to a cancellation fee of up to 50% of the scheduled services.
We truly appreciate your understanding and cooperation, as these policies allow us to provide the exceptional care and personalized experience every guest deserves.
We Have Answers!
Our FAQ section is designed to provide you with clear and helpful answers to common questions about your spa experience, making it easy for you to plan your visit. From service inquiries to policy details, you can find everything you need to know. If your question isn’t covered, feel free to reach out through our contact form for personalized assistance.